Refund policy
All purchases are final.
Since we are a startup company, we only have a 24 hour cancellation policy. As a print on-demand company, we do not carry inventory and each product is crafted with pristine detail to fit your order.
We cannot modify or cancel an order once is sent for fulfillment. After a product has been printed, it is not able to be resold due to the customized nature of how print on-demand operates.
If you would like to make a change to your shipping information, you may only upgrade your shipping method before the order is shipped. Contact us at bayamonpalmundo@gmail.com for any inquiries.
It's our priority to make sure you receive your merchandise without any flaws.
This is why we proudly offer our 100% print guarantee! In the event your product is damaged or defective, you will need to contact us by email and submit a "Return Request" . You must contact us within fourteen (14) days of receipt of the damaged or defective product and you must provide reasonable proof to us of such damage or defect.
We will promptly review your correspondence in order to determine whether such damage or defect warrants a new product sent to you at no additional cost. We will inform you of the decision to approve or deny your request for a new product along with an explanation of its decision.
We will not honor defect requests which are attributed to your size concerns.
We strongly encourage all customers to review our sizing charts before orders are placed to ensure our sizing meets your requirements .